This Cookie Policy explains how RetentUp.com ("we," "us," or "our") uses cookies and similar technologies on our website and platform (the "Service").
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. Cookies allow the website to recognize your device and remember information about your visit.
We use cookies for the following purposes:
These cookies are necessary for the Service to function properly. They enable core functionality such as:
These cookies cannot be disabled, as they are essential for the Service to work.
These cookies help us understand how visitors use the Service by collecting anonymous information about:
This information helps us improve the Service.
These cookies enable enhanced functionality and personalization, such as:
With your consent, we may use cookies to:
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
| session_id | Essential | Maintains your login session | Session |
| csrf_token | Essential | Security protection against CSRF attacks | Session |
| preferences | Functional | Stores your UI preferences | 1 year |
| _ga | Analytics | Google Analytics — distinguishes users | 2 years |
| _gid | Analytics | Google Analytics — distinguishes users | 24 hours |
| consent | Essential | Stores your cookie consent choices | 1 year |
We may use third-party services that set their own cookies:
These third parties have their own privacy policies governing their use of cookies.
The Service includes engagement tracking features for the conversations you send to your customers. When enabled, messages may contain tracking pixels or tracked links that collect information about:
This tracking applies to YOUR conversations and is controlled by YOU as the sender. Recipients of your messages should refer to your own privacy policy for information about your tracking practices.
You can control and manage cookies through your browser settings. Most browsers allow you to:
Here are links to cookie management guides for popular browsers:
To opt out of Google Analytics:
If you block or delete cookies:
In addition to cookies, we may use:
Small transparent images embedded in web pages or messages to track views and interactions.
Browser-based storage for information that persists across sessions.
Browser-based storage for information that lasts only for the current session.
Our servers automatically log information such as IP addresses, browser types, and access times.
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date.
If you have questions about our use of cookies, please contact us:
RetentUp.com
Email: privacy@retentup.com